The majority of login problems experienced by learners are from one of the following three sources:

  • Browser Settings

  • Firewall Settings

  • Username and Password Settings
Sometimes, users are not able to login because they might have problems with their computers. It is always advisable to check using someone else's computer whether you are able to login to the OUM portal.

Please go through the following steps one-by-one, and you will be able to login.



Step 1. Check your browser

Try using the latest version of Internet Explorer or FireFox as a web browser instead as these browsers have consistently delivered superior results.

Step 2. Check your typing

Your Caps-Lock button should be OFF. Passwords are ALWAYS case sensitive whereas usernames are not. When logging in, look at your username. If it appears in all UPPERCASE letters, then your Caps Lock button is on. This needs to be turned off. It is located on the left side of your keyboard.

Step 3. Reset your Internet Explorer Browser to the Default Settings

If you have tried to login and you are sure that your username and password are correct, you might have problems with cookies.

When you are logged on to myLMS portal, you must have the cookies turned on in order for your connection to be authenticated against our website. This allows you to have access to specific areas of the website and allows us to differentiate you and the other users.

Here are some additional steps you can take to reset your Internet Explorer back to its original settings:

Click on Tools, Internet Options, Delete Files (in the Temporary Internet Files box). Check the 'Delete All Offline' checkbox and click 'OK'.

Click on the Security tab and click on the 'Default Settings' button or 'Default Level' button on the bottom right.

Click on the Advanced tab and click on the 'Restore Defaults' button on the bottom right.

Click on the Privacy Tab and click on Defaults.

Now you can retry logging into the myLMS portal.

Step 4. Temporarily Disable Your Firewall

If you have a firewall such as ZoneAlarm, Norton Internet Security, or Norton Personal Firewall (to name a few), try disabling it temporarily. Many times these programs will not permit your computer to accept cookies consequently disallowing you access to this site. If you disable your firewall and then find that you have access to the myLMS portal, you know that your problem was a firewall issue, NOT our website OR your Browser. Please re-enable it immediately and consult the firewall's manual for instructions on allowing your computer to accept cookies.

Step 5. Contact LMS administrator

If you have any questions or problems regarding your username or password,


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