The majority of login problems experienced by learners are from one of the following three sources:
- Browser Settings
- Firewall Settings
- Username and Password Settings
Sometimes, users are not able to login because they might have problems with their computers.
It is always advisable to check using someone else's computer
whether you are able to login to the OUM portal.
Please go through the following steps one-by-one, and you will be able to login.
Try using the latest version of Internet Explorer
as a web browser instead as these browsers have consistently
delivered superior results.
Your Caps-Lock button should be OFF. Passwords are ALWAYS
case sensitive whereas usernames are not. When logging in,
look at your username. If it appears in all UPPERCASE
letters, then your Caps Lock button is on. This needs to be turned off.
It is located on the left side of your keyboard.
If you have tried to login and you are sure that your username and password are correct, you might have problems with cookies.
When you are logged on to myLMS portal, you must have the cookies turned on in order for your connection to be authenticated
against our website. This allows you to have access to specific areas of the website and allows us to differentiate you
and the other users.
Here are some additional steps you can take to reset your Internet Explorer back to its original settings:
Click on Tools, Internet Options, Delete Files
(in the Temporary Internet Files box). Check the 'Delete All Offline'
checkbox and click 'OK'.
Click on the Security tab
and click on the 'Default Settings' button or 'Default Level' button on the bottom right.
Click on the Advanced tab
and click on the 'Restore Defaults' button on the bottom right.
Click on the Privacy Tab
and click on Defaults.
Now you can retry logging into the myLMS portal.
If you have a firewall such as ZoneAlarm, Norton Internet Security, or Norton Personal Firewall (to name a few), try
disabling it temporarily. Many times these programs will not permit your computer to accept cookies consequently
disallowing you access to this site. If you disable your firewall and then find that you have access to the myLMS
portal, you know that your problem was a firewall issue, NOT our website OR your Browser.
Please re-enable it immediately and consult the firewall's manual for instructions on allowing your computer
to accept cookies.
If you have any questions or problems regarding your username or password,